The Battery Clinic Hybrid Battery Return To Base Warranty Policy
The Battery Clinic does not provide on-site maintenance. All repairs are done in our well-equipped workshop in Auckland by fully trained staff. Collection and delivery is to be arranged by you the client or one of our qualified third party agents at your expense.
Warranty Cover on Hybrid Vehicle Battery Repair
The hybrid battery is warranted for a period of 12 months to be free from defects in materials and workmanship at the time of delivery. The Battery Clinic will be under no liability for any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow the original manufacturers instructions, misuse, unauthorised or accidental alteration of parts or configuration, unauthorised alteration or repair of the battery or associated parts. Charges may be raised for any faults, which at the discretion of The Batty Clinic, fall outside the warranty cover. When charges are necessary replacement parts will be charged at current prices and labour will be charged at the prevailing hourly rate.
“Other” Third Party Parts and Services
Other third party services used by The Battery Clinic in the repair or transportation of a hybrid battery are the responsibility of those third party services and not The Battery Clinic.
Hybrid Vehicle Maintenance
The condition and performance of a hybrid petrol engine is critical to the lifespan of a hybrid vehicle battery. As such a full vehicle engine service is required within 10 working days of receiving the battery. This MUST include the installation of a new air flow meter (MAF sensor), new spark plugs. new air filter, new cabin filter, new oil filter, new oil and any other parts or services deemed necessary by The Battery Clinic. Failure to do so will void the hybrid vehicle battery warranty by The Battery Clinic. Proof of this requirement having been adhered too must be provided in order to claim. This must be in the form of an invoice from a professional motor vehicle service or any other formal documentation deemed acceptable by The Battery clinic.
Further information on Hybrid vehicle maintenance can be found here
Returning Hybrid Batteries:
All returns should be clearly marked when it is returned. This will enable us to quickly identify your battery and speed up the repair process. Please enclose your name, address, daytime telephone number and a summary of the problem. The hybrid battery must be packaged securely to prevent damage in transit. Insurance claims will not be valid if goods are not appropriately packed.
Repair Turnaround Times:
We aim to return repairs as quickly as possible, for simple faults we sometimes are able to return them the same day they arrive at our workshop. However if the problem is a complex battery recondition or spare parts are required this can take longer. Our target is to turn around all repairs within a maximum of 15 working days upon receiving the hybrid battery.
